Comments on A Thing (or Two) About Holly Jean: Transcab Driver is a Cheat + Was Vulgar

Hhahaha sorry to hear about your misfortune. I don...

2012-02-23T20:17:31.402+08:00

Hhahaha sorry to hear about your misfortune. I don't know about taiko but the other two words sounds like kepala bodoh in malay. kepala meaning head, bodoh meaning stupid.

cond't There are so many people out there who ...

2012-02-13T00:03:10.243+08:00

cond't There are so many people out there who did not receive proper education and yet are still able to provide good customer service. So what kind of weak excuse is this? In addition, I did not expect a good service from cab driver, if they cannot strike conversation with me throughout the journey, I am fine with it. I have my mobile, I have my mp3 to keep my entertain. All they have to do is to fetch me to my destination, end of story! What does that mean that they can be funny just because they did not receive proper education? My parents are not highly educated, but they have good upbringing. So what message are they trying to convey?

So I wasted 2 hours of my time trying to talk sense to their team leader on that day. That team leader, whatever her name is, was snorting and giving a lot of rude noises while I was complaining. I seriously have a big problem with the way they dealt with customer.

So, a few days later, they called me, asked me to provide them with my bank a/c number and inform me that they will refund me with the overcharges amount and also inform me that they have placed that cab driver under probation. So explanation was given and they just closed that case hastily.

After that experience, I rather wait for other cab or pay more for premium cab than to board transcab.

cond't -I receive a callback from than in less...

2012-02-13T00:02:39.712+08:00

cond't -I receive a callback from than in less them 1 min. After giving them my feedback nicely, I told the customer service officer that I understand the day after tomorrow is a public holiday and I understand that they need time for investigation, I nicely ask her if they can revert back to me the following Monday, she agreed.

I waited for their call the whole day on Monday, and they did not call me back. So I called to their hotline and demanded to speak to their manager. Their manager gave me the reason that the investigation is still ongoing, hence they did not call me. What a weak excuse, so I fumed and reasoned that I can understand that they need more time for investigation, however when they did promised a callback, they should at least give me a ring or drop me message that they need more time. So, the manager promised that they will revert back to me on Thursday. Fine!

I waited till 5pm on Thursday, they did not call at all. I called back, demanding for a reason, guess what did they feed me with that time. "Our satellite is down, hence we are unable to call you." SATELLITE? Who cares about whether your satellite is down, transcab for all I know, operates in Singapore, what the heck is satellite doing in this aspect? In addition, they should work with internal server and I believe that they should be able to retrieve the call information as when I provided them with my contact number, they still can tell me that the investigation is still ongoing.

Now, there is a problem with their cab driver AND their customer service!

So, the customer service officer was trying to explain to me weakly that I should understand that most of their cab drivers did not receive proper education, hence they are not that well verse in providing good service. WHAT THE HECK IS WITH THAT EXCUSE?!

cond't - That morning is the first morning tha...

2012-02-13T00:01:34.710+08:00

cond't - That morning is the first morning that I swept through the whole of orchard road in my whole life. Next, came the big thing. He walkie talkie-d with his fellow colleague, and the following comment rub me off the wrong way. "Wo eh mia jin pai. qi zha buay zha diao eh orchard road" (I lead a poor (sad) life. Early in the morning, stuck at orchard road)

I can understand that it is inevitable to bad mouth your customer, but it is definitely a wrong move to bad mouth it when the customer is still there! In addition, he is the one who took the wrong route, he is the one who did all the complaining, and he is the one who earn the money out from my pocket. Why am I the one who took all this insult?

In the end, I was 10mins late for my work and I paid at least $5 more than my usually cab fare. I march up to my workplace and start dialing their hotline. Hotline busy, so I left a voicemail, informing that I will raise this issue to the media if I dint hear from them within 5 mins.

cond't- Hence, during the jam period, the uncl...

2012-02-13T00:00:18.656+08:00

cond't- Hence, during the jam period, the uncle kept on complaining to me, "Miss ah, this route very hard to drive ah!" I replied, 'Mm." and nodded my head slightly. But the uncle just doesn't stop right there, he continued complaining, sighing and tsk-ing throughout the who jam journey. To make the matter worst, he just deliberately jerk and sudden brake throughout the jam period. I was annoyed. Every second the meters are ticking and monies are pouring out from my pocket to his! He is working now and earning money, so I simply don't understand the whole ho-has about that jam. So I just simply keep quiet about it.

I got this shit from transcab before. I was runnin...

2012-02-12T23:59:50.835+08:00

I got this shit from transcab before. I was running late for work one morning, so I had to cab to work. Cabbing to working isn't new to me and usually it takes 10 - 15mins for me to reach my work place, and the route that the cab driver always took is more or less the same. So that morning, I flagged a transcab. The cab driver was ok initially, and then I notice that he took a totally different route. And the route he chose is a route with major traffic jam. Last thing I need is a traffic jam as I am running late for work. If I can afford to sit through the jam, I wouldn't have pay 10times more for a cab.

dear holly, rach here! sigh...i feel for you. and...

2012-02-09T08:18:08.984+08:00

dear holly, rach here!
sigh...i feel for you.
and i truly HATE taking cabs in general now. and i do have a phobia of hailing a cab from the airport! which is a NEED sadly.

i had my fair share (gd amount) of experiences as i use to be a cabin crew PLUS i reside in that area.
complains are fallen on deaf ears and robotic "standard" replies from cab companies if im lucky.

honestly, courtesy and customer service is ZERO and non existent in our country sadly.

hope you're feeling better! xo

I lodged a complaint with Transcab before. Not onl...

2012-02-05T13:16:07.095+08:00

I lodged a complaint with Transcab before. Not only they were slow in relying, they dealth with the matter that didn't satisfies me.

Dunno why they used tht pic.. i was in supermkt in...

2012-02-04T14:04:38.287+08:00

Dunno why they used tht pic.. i was in supermkt in spain. lol

Why at super market in photo? Got trolley aso?

2012-02-04T13:44:25.967+08:00

Why at super market in photo? Got trolley aso?

Hi Holly Jean, just saw your news in the paper yes...

2012-02-03T21:18:02.738+08:00

Hi Holly Jean, just saw your news in the paper yesterday. I think I encountered the same taxi driver a few years ago. He did the same thing as I recognised he was also talking on the phone in dialect with his friend about how unfortunate he was in the cab and using vulgar words. I was so shocked when he did that and upon arriving at my house, I threw my money at him and after retrieving my luggage from the boot, I slammed the door to show how displeased I was by his service.

After today, you will get your reply from them hah...

2012-02-02T19:31:26.677+08:00

After today, you will get your reply from them haha. It's good they put the cab company cos i think service standard has to improve. I don't think they will fire him for this cos it's his own business he is running in a way and it's just his bad attitude but he might just implicate other drivers in the same company.

Ok i didn't exactly hear that they mention you...

2012-02-02T19:29:04.689+08:00

Ok i didn't exactly hear that they mention your name but i guess it's after they came across Shin Min regarding your taxi ride. So i was right about shorter distance earning them more money. The taxi driver that called in said your driver was probably angry not cos of the distance but cos of the queue for customers or something like that, but i still don't get why that would make him angry.

Hi Holly Jean, Thanks for sharing. I take cabs fr...

2012-02-02T00:32:45.559+08:00

Hi Holly Jean,

Thanks for sharing. I take cabs frequently and I certainly wouldn't want to be in a confined space with a maniac like that.

I'm posting this to my Facebook, and I hope that pond-scum driver gets eaten by a guppy.

I hope loses his license before an innocent passenger loses his life. Perhaps put more emphasis on his dangerous driving when reporting to LTA? ;D

Hope you had a wonderful holiday though!

Cheerio!

I reside in Changi and I almost never take a cab f...

2012-01-31T14:40:18.087+08:00

I reside in Changi and I almost never take a cab from the airport because it's very aggressive when they realise that the drop off is so close. Actually recently, I took a merc cab for $45 (limo service) when I got back at midnight because I didn't want to go through the hassle of being shown a black face etc. I fly quite often too - x1-2 a month, usually I get my best friend to pick me up.

HL You are not the only one who encountered this e...

2012-01-29T16:40:38.840+08:00

HL
You are not the only one who encountered this experience.

I knew a fren who stay in Tamp shared with me after his terrible encounter with the taxi driver, he rather dun take cab if given the opportunity.

At the time when he told me i find it difficult to believe. After reading yr experience, i finally understood

I agree with Tommy. even taxi drivers told Mr they...

2012-01-29T15:48:38.151+08:00

I agree with Tommy. even taxi drivers told Mr they go straight to lta if they want to lodge complaints against other fellow taxi drivers because taxi co just let them off lightly, most of the time not even going in to details and simply pacify those who complained on the facade.

Complain to LTA directly. Cab coy sometimes brush ...

2012-01-28T09:27:37.803+08:00

Complain to LTA directly. Cab coy sometimes brush off the punishments etc. LTA doesn't give face and make sure the drive gets it.

Dear, u did the right thing not to confront the dr...

2012-01-28T08:52:16.963+08:00

Dear, u did the right thing not to confront the driver upfront after you have gotten into the cab. U were all alone and he cld have harm you. Some drivers r crazy!!!

Hi HJ, I live in Pasir Ris as well and I fly quit...

2012-01-27T22:26:43.756+08:00

Hi HJ,

I live in Pasir Ris as well and I fly quite often in a year. I, too, give taxi drivers at least $20 or sometimes $25 to make the trip from the airport to my home.

I have to say I have never gotten a taxi driver as rude as the one you encountered! It is truly shocking and horrific. Rest assured, this is a one off case but thanks for sharing your story cause if it ever happens to me, I would do as your instinct probed you to.

PASIR RISIANS UNITE!

Thing is they just don't appreciate having bus...

2012-01-27T19:16:31.667+08:00

Thing is they just don't appreciate having business. If he really wanna pick someone up to a far away places, he should have just put the plate to where he's going but probably for the next 1-2hrs or more at that timing, he wouldn't have anyone to pick up at all.

But actually i thought they prefer shorter distance because the initial charge is already $4.80. If for example, he is just driving to the destination for 5mins, he earn that and the distance travalled. So every 5 mins he pick up someone, i'm sure he'll be earning 12 x ($4.80+distance) in an hour and that's more than just having 1 passanger for that 1hr isn't it???

yup. it's the airport surcharge. But I did te...

2012-01-27T19:03:16.348+08:00

yup. it's the airport surcharge.

But I did tell the staff tht when I called in to complain abt this driver. and no, the surcharge is never as high as $9plus when u step into a cab.

maybe it took into account the $5 surcharge from t...

2012-01-27T18:58:37.015+08:00

maybe it took into account the $5 surcharge from the airport, while the other cab didnt? (i think some cabs dont reflect it on the meter immediately)